FAQs & Help
Frequently Asked Questions
Got a question? We've answered the most common ones below. If you need further help, contact our team and we'll get back to you promptly.
🛒 Ordering
How do I place a wholesale order?
Simply browse our catalogue, add items to your cart, and check out. If you don't have a trade account yet, apply here to get started.
Is there a minimum order quantity (MOQ)?
Yes, minimum order quantities apply per product. These are clearly displayed on each product listing. Please check individual product pages for details.
Can I order a mix of products?
Absolutely. You can mix and match products across our catalogue in a single order, subject to individual MOQs.
💳 Pricing & Payment
How do I access trade pricing?
Trade pricing is available exclusively to approved trade account holders. Once your account is approved, wholesale prices will be visible when you log in.
What payment methods do you accept?
We accept major credit/debit cards and bank transfer. Payment terms may be available for established accounts — contact us to discuss.
Do prices include VAT?
All prices shown are exclusive of VAT unless stated otherwise. VAT will be applied at checkout where applicable.
🚚 Shipping & Delivery
Where do you deliver?
We currently deliver across the UK.
How long does delivery take?
Most orders are dispatched within 1–3 business days. Delivery times vary by location but are typically 2–5 business days within the UK.
How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with tracking details.
📦 Stock & Products
What product categories do you carry?
Our catalogue includes building blocks, remote-control toys, girls' toys, educational toys, and packaging supplies — with new lines added regularly.
What if an item is out of stock?
Out-of-stock items can often be back-ordered. Contact us to check availability and expected restock dates.
Are your products safety certified?
Yes. All products meet UK and EU safety standards. Certification details are available on request.
🔄 Returns & Issues
What is your returns policy?
We accept returns on faulty or incorrectly supplied goods within 14 days of delivery. Items must be unused and in original packaging. Please contact us before returning any items.
What if I receive a damaged or incorrect order?
Contact our team within 48 hours of delivery with your order number and photos of the issue. We'll resolve it as quickly as possible.
🤝 Trade Accounts
How do I open a trade account?
Fill in our trade account application form and our team will review it within 1–2 business days. We work exclusively with registered retailers and trade buyers.
I've forgotten my password. What do I do?
Click "Forgot password" on the login page and follow the instructions to reset it.
Still have questions? Get in touch with our team — we're happy to help.